📜 Warranty Policy

​This Replacement & Exchange Policy applies exclusively to purchases made through Ellphonic India’s official website, www.Ellphonic.com. By placing an order on this platform, the customer agrees to be legally bound by the terms stated herein.

​These provisions do not apply to purchases made through third-party e-commerce platforms, unauthorized resellers, or offline retail outlets.

​Replacement Request Eligibility

  • ​Customers may raise a request for replacement within fifteen (15) calendar days from the date of delivery.
  • ​The product must be in original factory condition.
  • ​It must be accompanied by all accessories, manuals, warranty cards, cables, and the original purchase invoice.
  • ​Products must not show any signs of tampering, usage, damage, or unboxing prior to official verification.
  • ​The product must not be installed or moved from its original delivery location.
  • ​Any deviation from these conditions will render the product ineligible.

​Specific Conditions for Appliances

  • ​For appliances (including but not limited to audio, air coolers, Televisions, appliances, and IFPDs), eligibility for replacement or exchange is strictly limited to verified manufacturing defects or physical damage discovered at the time of installation by an authorized Ellphonic engineer.
  • ​If the product is unboxed, installed, or relocated before official inspection by an Ellphonic engineer, all claims under this policy, including warranty, shall be rendered null and void.

​Replacements and Exchanges

  • ​Replacements or exchanges will be offered only in the case of verified manufacturing defects, physical damage at delivery (duly documented and approved), or incorrect shipments.
  • ​Approved cases will be eligible for replacement with the same model or, subject to stock availability, an exchange for another model of equal or higher value.
  • ​If the customer opts for a higher-value model, the price difference must be paid in full prior to dispatch.
  • ​Exchanges for lower-value models or discretionary price refunds will not be entertained.
  • ​Ellphonic India does not provide return or refunds for any reason.

​Bundled and Excluded Products

  • ​For bundled product purchases, replacements will only be issued if the entire bundle is returned.
  • ​Partial return or replacement of individual items within a bundle is not permitted under any circumstances.
  • ​Products labelled as “Not for Sale,” clearance items, promotional giveaways, or personalized/customized items are strictly non-returnable and non-replaceable.

​Processing Time and Warranty

  • ​All approved replacements or exchanges will be processed within fifteen (15) to twenty (20) business days from the date of reverse pickup and successful inspection.
  • ​Akai India shall not be held responsible for delays caused by logistics partners, third-party service providers, or force majeure circumstances.
  • ​All products sold on www.ellphonic.com are covered under Ellphonic India’s standard warranty terms, as specified in the product documentation or warranty card.
  • ​In case of any issue after the replacement window, the product will be handled as per the applicable warranty terms, which may include repair or other resolutions as determined by Ellphonic India’s service team.

​Initiating a Request

  • ​To initiate a request under this policy, customers must contact Ellphonic India’s customer service team via email at help.ellphonic@gmail.com or through the official helpline.
  • ​Customers are strongly advised to retain their purchase invoice and register the product on the website to ensure smooth processing of after-sales support.

​By completing a purchase on www.Ellphonic.com the customer acknowledges and accepts all terms of this Replacement & Exchange Policy and waives any right to dispute or reinterpret the same.

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